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  • Sales Support Specialist

    AMS Construction Parts
    Job Description
    SALES SUPPORT SPECIALIST
     
    Who We Are
    AMS Construction Parts is devoted to being the #1 heavy equipment parts supplier. We are much more than just a local parts dealer. We are here to serve the best customer-centered experience within the industry, where customers save maintenance costs and down time by instantly getting the solution they need.  We provide a comprehensive marketplace of replacement parts and solutions to support our customers in building their communities. 
     
    Position Overview
    Provide a customer-centered experience for all internal and external customers by excellent communication skills, in-depth knowledge of programs as well as communicating effectively with team members within the Sales Support department and company. Customer satisfaction is a priority within this role. 
     
    Responsibilities
    1. Serve as first point of contact for customer inquiries.
    2. Ensure a high level of customer satisfaction is maintained
    3. Provide excellent customer service by engaging with customers in a friendly and professional manner.
    4. Keep accurate records of all conversations in CRM database.
    5. Input customer information and parts requests “Lead” within our customer service database.
    6. Assign leads to Account Executives in an effective, timely and fair manner.
    7. Follow up to ensure all Leads have been accepted by the Account Executives
    8. Clerical duties upon request from departments
    9. Perform other job-related duties and responsibilities as may be assigned from time to time. 
     
    The Ideal Sales Support Specialist
    1. Must have a positive attitude, professional demeanor, tactful and ethical
    2. The ability to work well in time-sensitive situations where customer satisfaction is the goal
    3. Exhibits independent thinking skills, initiative, and ability to work with general direction and perform work with a high degree of accuracy
    4. Ability to manage multiple tasks and work independently in an effective and positive manner
    5. Proven experience in a support role, sales, customer service or in an administrative role
    6. Proficient computer skills:  Microsoft Office, CRM, QuickBooks, and ability to multi-task through different applications quickly and accurately
     
    Requirements
    1. High School Diploma or equivalent required
    2. 1-2 years’ experience in a support role, customer service role / administrative role
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